Privacy policy
Privacy Policy
Group 33 AB is the personal data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain the type of personal data we store and how we process it. This privacy policy applies to our website, Group-33.com and our services.
Personal data that we collect and process
When you contact us:
- Contact information: Name, address, phone number, email address.
When creating an account:
- Basic information: name, date of birth, passport details, visa information.
- Contact information: address, phone number, email address.
- Account and profile information: settings, preferences.
- Customer activity: reading and action history from our website or application, as well as technical information about the devices you use.
When you book a trip with us:
- Basic information: name, date of birth, passport details, visa information.
- Contact information: address, phone number, email address.
- Account and profile information: settings, preferences.
- Payment information: transaction information, means of payment.
- Travel history and travel preferences: previous bookings, destinations, travel preferences, special requests (e.g. dietary needs, medical needs).
- Customer activity: reading and action history from our website or application, as well as technical information about the devices you use.
- Partners and suppliers: data shared with airlines, hotels, car rental companies, and other partners to carry out your trip.
How we use personal data
- Delivery of service/agreement: We use your personal data to book and carry out trips and related services. This includes booking flights, hotels, car rentals and other travel-related services. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.
- Customer relationship management: We use your personal data to manage our customer relationship with you, which may include customer service, handling complaints and troubleshooting bookings. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.
- Analysis, business development and improvement of services: We analyze various forms of personal data to improve our services and products. This includes analysis of travel preferences and customer activity. The legal basis for processing personal data for this purpose is our legitimate interest.
- Customized user experience: We customize the user experience and communication based on your preferences and travel history. The legal basis for processing personal data for this purpose is our legitimate interest.
- Sales and marketing: We use personal data in connection with the marketing of our products and services, including sending e-mails with offers and news. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of marketing communications by adjusting your settings.
- System monitoring, troubleshooting, etc.: We monitor our systems to detect and fix errors and problems. Part of these processes involves the storage and processing of personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
- Security, detection of fraud and criminal activity: We process personal data to protect our customers and ourselves against fraud, abuse and criminal activity.
- Comply with legal obligations: In some cases, we are obliged to process personal data to fulfill legal obligations, such as the Accounting Act. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation owed to us.
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Your rights
If you wish to exercise any of your rights, please contact us at info@group-33.com
- Right to access your own data: You can request a copy of all the data we process about you.
- Right to rectification of personal data: You have the right to request that we correct or supplement incorrect or misleading information.
- Right to deletion of personal data: You have the right to have your personal data deleted without delay, provided that there are no legal obligations that prevent us from deleting the data.
- Limitation of processing of personal data: In certain situations, you can request that we limit the processing of your data.
- Object to the processing of personal data: You have the right to object to our processing of your personal data if the processing is based on our legitimate interests.
- Data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format.
- Complaints: We hope that you will inform us if you believe that we are not following the rules of the Personal Data Act. Please let us know through the contact or channel you have already established with us. You can also complain about our processing of personal data to the Norwegian Integrity Protection Authority.