Group 33 AB

THE FOLLOWING TERMS GOVERN THE CONTRACTUAL RELATIONSHIP BETWEEN THE TOUR OPERATOR, GROUP 33 AB AND THE TRAVELER WHEN PURCHASING A PACKAGE TOUR.

In addition to these terms, the operator (Group 33 AB) may also establish supplementary or special conditions. These are described below in italic text.

1. Initial Provisions

1.1 What is a package tour?

1.1.1. A "package tour" refers to an arrangement that is designed before an agreement is made and consists of:

- transportation and
- accommodation or
- any of these services combined with any tourist service that constitutes a significant part of the arrangement and is not directly related to transportation or accommodation.

1.1.2. Additionally, it is a condition that the arrangement lasts more than 24 hours or includes overnight accommodation and is sold or marketed for a single price or for separate prices that are linked together.

1.2 General obligations of the traveler

1.2.1. The traveler is responsible for holding a complete and valid passport and other documents necessary for the journey, as well as, if required by the circumstances, visas and required vaccinations.

For travelers under 18 years without the accompaniment of a guardian, a certificate is required stating that the guardian approves the trip.

1.2.2. The traveler must complete check-in for all flights included in the package tour in accordance with the itinerary or other instructions.

1.2.3. The traveler must comply with the rules prescribed by the operator or applicable to the services included in the package tour, such as hotels, airports, means of transport, etc.

1.2.4. The traveler must always behave in a manner that does not inconvenience fellow travelers. Serious violations may lead to the traveler being excluded from further participation in the tour by the operator or its representative. In such cases, the traveler must arrange for their own transport home and bear the costs incurred in connection therewith.

1.2.5. The traveler must inform the operator at the time of entering the agreement of their nationality, including information on possession of a Swedish or foreign passport and any dual citizenship, so that the operator can fulfill its obligation to inform about any passport and visa requirements. The operator's obligation to inform about passport and visa requirements only applies to EEA citizens.

1.2.6. The traveler must immediately upon receipt carefully review the confirmation, tickets, and other travel documents and check that the details match what has been agreed upon and that all names are spelled the same way as in the passport. Any inaccuracies must be immediately reported to the operator.

Group 33 AB does not take responsibility for names not matching the passport if the traveler has not checked the name on the booking confirmation. Incorrect spelling of names may result in additional costs for name changes or ordering a new flight ticket.

1.2.7. The traveler must immediately inform the operator of any changes in address, email address, phone number, or other information relevant to the operator's ability to contact the traveler.

1.2.8. The traveler must follow any rules provided by the operator for reconfirming flights, which are included in individual trips and package tours without a tour guide. Failure to reconfirm entitles the concerned airline to dispose of the reserved seats, and the traveler may thus lose the right to use the remaining flights.

1.2.9. The traveler must continuously stay updated on departure locations and departure times, e.g., by immediately after arrival at an airport checking information screens and contacting airport staff if there is any doubt about which terminal or gate the flight departs from. These details often change, which is beyond the operator's control.

1.2.10. If the traveler has not complied with the above obligations, they cannot make claims against the operator, intermediary, or subcontractor of the package tour for the consequences of the traveler's failure to comply with these obligations.

1.2.11. The main traveler is the person who books the trip and thus enters into the agreement with the operator. The main traveler is responsible for payment for the entire booking. All changes and any cancellations must be made by the main traveler. Refunds upon cancellation are made to the main traveler. The main traveler is responsible for providing the operator with correct contact details so that they can be reached by important messages. The main traveler is responsible for forwarding important information to other travelers.

1.3 Price and agreed services

1.3.1. Information in brochures and catalogs, including on the Internet, is part of the agreement. The information is binding on the operator unless they have explicitly reserved the right to make changes in the catalog or brochure, and the traveler has been informed of such changes before the agreement is entered into.

Group 33 AB reserves the right to printing and typographical errors on the website as well as in advertisement and printed material.

1.3.2. The traveler must pay the price of the trip by the time specified in the agreement. The operator has the right to charge an initial payment at the time the agreement is made (registration fee). If the full price of the trip is not paid upon entering into the agreement, the remaining amount must be paid by the date specified by the operator.

Group 33 AB charges a registration fee of 25% of the total price of the trip. The registration fee must be received by Group 33 AB upon booking, and final payment must be received one month before departure. For bookings made less than 30 days before departure, full payment is required immediately.

1.3.3. The price must be stated in such a way that the entire cost of the trip is clearly shown. It must include all services included in the agreement as well as mandatory supplements, taxes, and fees.

1.3.4. At the destination, there may be charges for airport fees, entrance fees, and other local charges, which cannot be charged at the time the agreement is made as these depend on local regulations or the use of additional services not included in the agreement.

1.3.5. Unless otherwise explicitly stated, the price of the trip is based on accommodation in a shared double room. If accommodation is desired for only one person, the operator has the right to charge an additional fee for a single room, whether this occurs after entering into the agreement or as a result of a subsequent unforeseen event, such as the illness of a fellow traveler. Any claim for a single room surcharge will be invoiced to the traveler immediately after the operator has been informed of or otherwise ascertained the change.

1.3.6. A connecting trip or a special arrangement is included in the agreement only if it is sold or marketed together with the main arrangement for a common price or for separate prices that are linked together.

1.3.7. Any special services/performances requested by the traveler are included in the agreement only if they are explicitly confirmed by the operator.

Any verbal agreements at the time of booking must be included on the booking confirmation to be invoked.

1.3.8. If a minimum number of participants is required for a package tour to be conducted, the operator's marketing material must state how many participants are required for the tour to be conducted and the time by which the traveler must have been informed that the tour will not take place. If the required minimum number of participants is not reached, the operator has the right to cancel the tour. In such cases, the traveler is not entitled to compensation.

1.3.9. The operator must inform the traveler of passport and visa requirements, as well as health regulations applicable during the trip, before entering into the agreement.

1.3.10. The operator's obligation to inform about passport and visa requirements applies only to citizens of states within the European Economic Area (EEA). If the traveler is not a citizen of such a state, the traveler is responsible for finding out what applies regarding passport and visa requirements.

1.3.11. The operator must inform the traveler about the possibility of taking out travel insurance and/or any cancellation insurance/coverage before entering into the agreement. If the operator offers cancellation insurance/coverage and the traveler wishes to take out such insurance through the operator, the traveler must inform the operator of this no later than when the package tour agreement is entered into. Cancellation insurance/coverage cannot be added afterward.

Group 33 AB offers cancellation insurance for all trips and events. Booked cancellation insurance is non-refundable, and prices, terms, and further information can be found on Group-33.com.

1.4. Conclusion of the agreement

1.4.1. The agreement becomes binding on the parties when the operator has confirmed the traveler's order in writing. The operator must confirm the traveler's order without delay.

If flights are included, the booking becomes binding after the traveler has approved the flight times.

1.4.2. However, the operator may determine that the agreement becomes binding on the parties when the operator has confirmed the traveler's order in writing and the traveler has paid the registration fee within the agreed time or, if no registration fee is to be paid, the full price of the trip according to the operator's instructions. Such a provision must be clearly stated in the operator's terms.

1.4.3. If the traveler does not make payment in accordance with the agreement, the operator has the right to cancel the agreement. In such a case, the operator has the right to receive the amount that the traveler would have paid if the traveler had canceled the trip in accordance with the operator's cancellation terms.

2. Amendment of the Agreement

2.1. Price changes

2.1.1. If cost increases occur for the operator after the agreement has become binding on the parties according to 1.4 above, the operator may increase the price of the trip by an amount corresponding to the cost increases if these are due to:

- changes in transportation costs, including fuel prices,
- changes in taxes, duties, and fees or charges for specific services, such as airport, port, landing, and departure fees,
- changes in exchange rates used in calculating the price of the package tour.

2.1.2. In such cases, the price may be increased by an amount corresponding to the traveler's share of the cost increase that the organizer incurs for the execution of the agreement. For example, if a fee according to section 2.1.1 above increases by SEK 100 per traveler, the price may be increased by the same amount.

2.1.3. The right to increase the price as mentioned above only applies if the cost increase exceeds SEK 100.

2.1.4. The price may not be increased during the last 20 days before the agreed departure date. The organizer shall inform the traveler of the price changes as soon as possible.

2.1.5. The price of the trip shall be reduced accordingly if the organizer's costs decrease more than 20 days before the agreed departure date, for the same reasons mentioned above. In the case of a cost reduction, the price shall only be reduced if the cost reduction exceeds SEK 100.

2.2. Transfer of Package Tour

2.2.1. The traveler has the right to transfer the trip to another person. However, it is a condition that the person to whom the package tour is transferred meets the necessary conditions and requirements specified by the organizer at the time of the agreement for participation in the package tour. The right to transfer the trip can be wholly or partly limited by the organizer if a transfer is not possible due to conditions imposed by the subcontractor. For example, if an airline ticket cannot be transferred according to the airline's conditions, a transfer of the package tour means that the traveler will not receive a refund for the airline ticket and that the person to whom the trip is transferred must purchase a new airline ticket. Any limitations on the right to transfer a trip must always be clearly stated in the agreement.

2.2.2. The traveler and the person to whom the package tour is transferred are jointly liable for the amount remaining to be paid for the trip and for all additional costs resulting from the transfer. In addition, the organizer has the right to reasonable compensation for the extra work incurred due to the transfer.

2.3. Amendments After the Conclusion of the Agreement

2.3.1. Traveler's Requests for Changes Before Departure

2.3.1.1. For changes after the conclusion of the agreement to the time of travel, destination, hotel, participants, etc., the organizer, in addition to compensation for the actual costs incurred by the change, has the right to charge an administrative fee.

2.3.1.2. After the agreement has become binding, it is often not possible to make changes to the agreed services. This may apply, for example, to cruises, airline tickets, and hotel rooms, which should be stated in the agreement. Therefore, in the case of changes, the traveler is not entitled to a refund for that part of the package tour's price that constitutes the cost of these services.

2.3.2. Organizer’s Amendments/Cancellation Before Departure

2.3.2.1. If the organizer has to cancel the trip or if it cannot be carried out as agreed, the traveler shall be informed as soon as possible.

2.3.2.2. However, this does not apply to changes or deviations that can be considered of minor significance to the traveler.

2.3.2.3. If the change results in the economic value of the trip being reduced, the traveler is entitled to a reduction in the price.

2.3.2.4. If the changes made by the organizer to the agreement are significant, or if the trip is canceled without the traveler being at fault, he/she may:

- terminate the agreement and receive a full refund of the amount paid according to the agreement, or
- participate in another package tour if the organizer can offer this.

2.3.2.5. The traveler must inform the organizer of his/her choice within a reasonable time after receiving notification of the change or cancellation.

2.3.2.6. If the replacement trip has a lower value than the original package tour, the organizer must refund the difference to the traveler.

2.3.3. Organizer’s Amendments After Departure

2.3.3.1. Due to unforeseen circumstances, the organizer may not be able to provide parts of the agreed services after departure. In such cases, the organizer must offer substitute arrangements.

2.3.3.2. For certain package tours, due to their special nature, it may be difficult to predict the exact course of events. Changed natural conditions, road changes, political events, etc., may force the organizer to make changes to the itinerary. In such cases, the organizer must, if possible, offer the traveler substitute arrangements. If the change results in a disadvantage for the traveler, he/she may be entitled to compensation and/or a price reduction.

2.3.3.3. If changes to the agreed services under sections 2.3.3.1 or 2.3.3.2 are due to circumstances beyond the control of the organizer, which could not reasonably have been anticipated when the agreement was concluded and whose consequences could not reasonably have been avoided or overcome by the organizer, the traveler is not entitled to compensation. If the changes are due to a subcontractor that the organizer has engaged, the organizer is only free from liability for compensation if it is due to a circumstance beyond the subcontractor's control.

3. Termination of the Agreement

3.1. Traveler's Cancellation of the Package Tour – General Provisions

3.1.1. The traveler's cancellation of the trip must be made as specified in the agreement. If nothing else is stated, the cancellation must be made in writing.

3.1.2. The traveler has the right to cancel the trip. Upon the traveler’s cancellation, the organizer has the right to compensation for the costs that the organizer incurs as a result of the cancellation.

The organizer may specify reasonable standardized cancellation fees in their supplementary terms based on the timing of the cancellation.

If there are no standardized cancellation fees, the traveler is entitled to a refund of the package tour's price, less such costs as the organizer must pay. Upon the traveler's request, the organizer must provide a written account of how the costs were calculated.

In case of cancellation of a confirmed booking, certain hotel costs may be refunded. Compensation depends on the content of Group 33 AB's hotel agreements, which vary depending on the destination and hotel. No other parts, such as flight tickets and event tickets, are refundable.

3.2. Traveler’s and Organizer's Right to Withdraw from the Agreement Due to Force Majeure

3.2.1. Both the organizer and the traveler have the right to withdraw from the agreement if, after the agreement has become binding for the parties, a natural disaster, act of war, general strike, or other significant event occurs at or near the destination or along the planned route, which substantially affects the execution of the trip or the conditions at the destination at the time the trip is to be carried out. If the traveler or organizer withdraws from the agreement under this provision, the traveler is entitled to a full refund of the amount paid under the agreement. If the organizer withdraws from the agreement under this provision, the traveler is not entitled to compensation.

3.2.2. The assessment of whether an event constitutes such an event as referred to in section 3.2.1 shall be made with consideration of official statements from Swedish and international authorities. A travel warning from the Ministry of Foreign Affairs against travel to the affected destination shall be considered such an event.

3.2.3. The traveler is not entitled to cancel the trip under section 3.2.1 if he/she was aware of the significant event referred to in this section at the time the agreement was concluded or if the event was generally known.

3.2.4. If the traveler does not have the right to cancel the trip under section 3.2.1 but still cancels, the cancellation rules in section 3.1 apply.

3.2.5. For round trips, the traveler is only entitled to cancel the part of the package tour affected by the significant event. However, if this part of the package tour constitutes a significant part of the package tour, the traveler is entitled to cancel the entire trip.

3.3. Cancellation Protection and Cancellation Insurance

3.3.1. If the traveler has entered into an agreement for cancellation protection or cancellation insurance, the trip may be canceled according to the terms applicable to the cancellation protection or cancellation insurance.

4. Defects and Shortcomings

4.1. Complaints

4.1.1. In the event of defects in the agreed services, the traveler must immediately, after he/she notices or should have noticed the defect, complain to the travel organizer, its representative, or the subcontractor concerned, to give the organizer the opportunity to rectify the defect. Complaints should be made, if possible, at the destination.

Outside regular office hours

(9:00-17:00), the traveler must contact Group 33 AB's emergency number if a situation arises. It is vital to contact Group 33 AB so that we have the opportunity to resolve the issue during the trip. The traveler may not claim a price reduction or compensation if he/she fails to notify the organizer of the defect.

If the problem cannot be resolved during the trip, it must be submitted to the organizer in writing within a reasonable time after the trip has been completed, but no later than two months after the date of return. If the complaint is sent in later, it is considered invalid.

4.1.2. If the traveler fails to make a complaint as per section 4.1.1 above, he/she forfeits the right to claim compensation and/or a price reduction.

4.1.3. For damages due to the organizer's subcontractor's failure to fulfill the agreement or otherwise due to circumstances beyond the control of the organizer, the organizer is only responsible for such damages if the organizer has failed to exercise due care in the selection or supervision of the subcontractor.

4.1.4. Claims for damages or price reductions should be submitted to the travel organizer as soon as possible after the completion of the trip.

4.1.5. If claims due to defects in the agreed services are made later than two months from the time when the traveler noticed or should have noticed the defect, the traveler is considered to have forfeited the right to invoke the defect.

4.2. Rectification of Defects

4.2.1. If the organizer offers to rectify the defect, the traveler cannot demand a price reduction or terminate the agreement, provided that the rectification occurs within a reasonable time and without additional cost or significant inconvenience to the traveler.

4.2.2. The traveler should always, as much as possible, limit the damage.

5. Limitations of the Organizer's Liability

5.1. The organizer's liability for claims due to damage or defects is limited to the current maximum amounts set by the Warsaw and Montreal Conventions (for air travel) and the Athens Convention (for sea and waterway transport). The organizer's liability cannot, therefore, exceed that which applies to the subcontractor(s) directly responsible for the defective service.

5.2. The airlines have direct responsibility for the correct execution of the transport according to the Warsaw and Montreal Conventions, EU Regulation 889/2002, EU Regulation 261/2004, and the Aviation Act.

5.3. The above means that in the event of delayed, lost, or damaged baggage, the traveler should primarily complain to and make claims against the contracting or transporting airline. The claims should be made as soon as the events come to the traveler's attention. A loss or damage report should, if possible, be made at the arrival airport, where a damage report (so-called PIR report) should be prepared.

5.4. The organizer is not responsible for medicines, any valuable items such as cameras, cash, jewelry, etc., that were stored in checked baggage. Some airlines offer special insurance for valuables. A special declaration should, in such cases, be made directly to the airline at check-in.

5.5. It should be particularly noted that airlines often have mutual agreements on how they handle each other's flights. To facilitate complaints and claims, the traveler always has the right under the Montreal Convention to choose whether the claim should be made against the airline listed on the travel documents (the contracting carrier) or the airline that actually performs the transport (the operating carrier).

6. Disputes

6.1. The parties should attempt to resolve any dispute regarding the interpretation or application of the agreement through negotiations. If the parties cannot agree, the dispute may be examined by the National Board for Consumer Disputes (Allmänna reklamationsnämnden) or by a general court.

These conditions have been prepared by the Swedish Travel Trade Association and are protected by copyright.